5/16/2023 0 Comments Msecure cant open backup![]() After signing in and authorizing my account to the device, syncronizing still does not work. Next I deleted the Msecure5 App, restarted the new mobile and installed Msecure5 from Play store. But when I want to copy it to the directory \Msecure5\Backups on my new one, the directory Msecure 5 do not exist. Then I tried to restore a backup, which I had made on my old S8 en copied to Dropbox. Signed in with my Msecure account and tried to syncronize Msecure. I migrated Msecure 5 from my old S8 to the new one. I've got a new mobile, Samsung S20 with OS Android 11 en One UI 3.0. Ik do have the same issues as stated by Gary. In a nutshell, Ver4 works on every device. I then installed Ver5 on the Note and did a Restore of the Ver4 backup file. Just for fun, I installed Ver4 on an old Samsung Galaxy Note 4 and restored my data. The "mSecure" folder created by Version 4 has many backup files in it, but when I browse to it during the Restore process in Ver5, the app says "Empty directory". The Restore function in Version 5 does not see my old backup files from Version 4. Of course, there are no entries in the app right after a fresh install of the app. Version 5 will download from the Play Store and will install and launch without a problem on all 3 of the OnePlus devices. mSecure Version 4 works flawlessly on all 3 devices. ![]() (OnePlus 6, OnePlus Nord, and OnePlus 8T) Version5 will not work on any of those phones. I installed mSecure Version5 on 3 different OnePlus phones. The OnePlus phones are running Android 10 and 11. Ver5 does not work on any of the OnePlus phones. ![]() In summary, Ver5 works on the Note 4, easy peasy. It allowed me to browse folders and allowed me to do a Restore from a Ver4 backup file that I placed in the "Download" folder. I then installed Ver5 on an old Samsung Galaxy Note 4 and it works. I tried installing Ver5 on 3 different phones, all OnePlus variants (Oneplus 6, OnePluse Nord, and OnePlus 8T). It's super simple to do and it takes less than 1 minute. I have performed the Restore function previously while using Ver4. Ver5 says "Empty directory" even though a backup file is there. I then re-launched Ver5 and browsed over to the "Download" folder. As an attempted alternate method, copied my latest backup file from the Ver4 "mSecure" folder into my "Download" folder. I have used Ver4 for years and I use it almost everyday. This is the folder created by Ver4 and I know there are many backup files in there, but Ver5 says "Empty directory". I browed up 1 level, then up 1 more level so that I can see a directory called "mSecure". I went to the Restore option and the "url" at the top of the screen indicates I am at "mSecure5/backups". I opened Ver5 and, of course, there are no entries. I installed Ver5 from the Google Play Store. When you upgrade from Version4 to Version 5, you conduct a Restore once Ver5 is installed.
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